Privacy & Refund Policy

How we protect your data and our refund guidelines

Last Updated: 1 March 2026

Privacy Policy

1. Introduction

DGBS X Sdn Bhd (SSM No: 202501057942 / 1659348-P) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, store, and protect your personal information.

2. Information We Collect

We may collect the following types of personal information:

  • Personal Details: Full name, email address, phone number, company name
  • Billing Information: Billing address, city, state, postcode
  • Payment Data: Payment method preference (actual card details are processed securely by our payment gateway and are not stored on our servers)
  • Usage Data: Browser type, IP address, pages visited, time spent on our website
  • Communication Data: Messages sent via our contact form, email correspondence

3. How We Use Your Information

We use your personal data for the following purposes:

  • Processing and fulfilling your orders and subscriptions
  • Providing customer support and responding to inquiries
  • Sending invoices, billing reminders, and account notifications
  • Improving our products, services, and website experience
  • Sending marketing communications (only with your consent)
  • Complying with legal and regulatory obligations

4. Data Sharing

We do not sell or rent your personal information to third parties. We may share your data with:

  • Payment Processors: To securely process your payments (FPX, card processors, e-wallet providers)
  • Service Providers: Trusted third-party services that help us operate our business (hosting, email services)
  • Legal Authorities: When required by Malaysian law or to protect our legal rights

5. Data Security

We implement industry-standard security measures to protect your personal data:

  • SSL/TLS encryption for all data transmitted through our website
  • Secure storage with restricted access controls
  • Regular security audits and vulnerability assessments
  • Staff training on data protection best practices

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings. We use:

  • Essential Cookies: Required for website functionality and cart features
  • Analytics Cookies: To understand how visitors use our website
  • Preference Cookies: To remember your settings and preferences

7. Your Rights (Under PDPA 2010)

As a data subject, you have the following rights:

  • Right to Access: You may request access to your personal data held by us.
  • Right to Correction: You may request correction of any inaccurate personal data.
  • Right to Withdraw Consent: You may withdraw consent for marketing communications at any time.
  • Right to Complain: You may lodge a complaint with the Department of Personal Data Protection (JPDP) if you believe your rights have been violated.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Typically:

  • Active account data: Retained while your account/subscription is active
  • Transaction records: Retained for 7 years as required by Malaysian tax laws
  • Marketing preferences: Until you withdraw consent

Refund Policy

9. Refund Eligibility

We want you to be satisfied with your purchase. Our refund policy is as follows:

  • Software Subscriptions: You may request a full refund within 14 days of your initial purchase if the product does not meet your requirements.
  • Custom Development Services: Refunds are evaluated on a case-by-case basis depending on the stage of project completion.
  • Consulting Services: Cancellations made more than 48 hours before a scheduled session are eligible for a full refund. Cancellations within 48 hours are eligible for a 50% refund.

10. Non-Refundable Items

The following are not eligible for refunds:

  • Subscription renewals (monthly recurring charges after the initial 14-day period)
  • Completed custom development projects that have been delivered and accepted
  • Setup fees and one-time configuration charges
  • Services that have been fully rendered

11. How to Request a Refund

To request a refund:

  1. Email us at dgbsx@dgbsx.com.my with your order details and reason for the refund request.
  2. Our team will review your request within 3 business days.
  3. If approved, the refund will be processed within 7-14 business days to your original payment method.
  4. You will receive an email confirmation once the refund has been processed.

12. Refund Processing

  • Refunds are processed to the original payment method used during purchase.
  • Bank processing times may vary. Please allow up to 14 business days for the refund to appear in your account.
  • Refunds are issued in Malaysian Ringgit (RM) only.

13. Disputes

If you are dissatisfied with our refund decision, you may:

  • Submit a written appeal to dgbsx@dgbsx.com.my
  • Contact the Tribunal for Consumer Claims Malaysia for disputes under RM 50,000
  • Seek resolution through the Malaysian courts

14. Contact Us

For any questions regarding our Privacy or Refund Policy, please contact us:

  • Data Protection Officer: dgbsx@dgbsx.com.my
  • Billing Enquiries: dgbsx@dgbsx.com.my
  • General: dgbsx@dgbsx.com.my
  • Phone: 013-932 3900
  • Address: 43, Jalan Basco Kepayang 1, Ipoh, Perak